Warranty Terms

1.0 - Scope

Eluktronics Product Terms Statement of Warranty

WARRANTY LIMITATIONS AND EXCLUSIONS

ELUKTRONICS DOES NOT WARRANT THAT THE PRODUCT WILL BE FREE FROM NON-SUBSTANTIAL DESIGN DEFECTS OR ERRORS. THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES FOR THE PRODUCT AND ELUKTRONICS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, COURSE OF DEALING AND USAGE OF TRADE. ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

ELUKTRONICS’S TOTAL LIABILITY UNDER ANY WARRANTY, EXPRESSED OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. UNDER NO CIRCUMSTANCES WILL ELUKTRONICS BE LIABLE FOR DAMAGES, LOST REVENUE, LOST WAGES, LOST INFORMATION, DEATH OF ANY PERSON, LOSS OF ANY KIND, INJURY OR DAMAGE TO PERSONS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGE ARISING FROM PURCHASE, USE OR INABILITY TO USE THIS PRODUCT, EVEN IF ELUKTRONICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CONCERNS.

ELUKTRONICS WILL NOT HAVE ANY LIABILITY FOR ANY DAMAGES ARISING FROM THE USE OF THE PRODUCTS IN ANY HIGH RISK ACTIVITY, INCLUDING, BUT NOT LIMITED TO, THE OPERATION OF MEDICAL SYSTEMS, NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, LIFE SUPPORT OR WEAPONS SYSTEMS.

1.1 - Memory Modules

Eluktronics warrants that memory (RAM) products purchased from Eluktronics will be free from nonconformities in materials and workmanship under normal use for the lifetime of the product.  This warranty is in effect beginning from the date of purchase and must be verified with provided invoice, displaying the date of product purchase. This warranty extends only to the original purchaser and is not transferable to anyone who subsequently purchases the product from the original purchaser.

Eluktronics will, at no additional charge, repair or replace nonconforming memory products with new parts or serviceable used parts that are equivalent to new in performance.  Unless specifically agreed to on a case by case basis, Eluktronics will not accept product returns for credit.  Credit will only be issued if a “like” replacement is not available. All exchanged parts and products under this warranty will become the property of Eluktronics.  The customer is responsible for return freight and product packaging; Eluktronics is responsible for freight charges in the shipment of RMA product to the customer and appropriate product packaging.

This warranty does not extend to any product not purchased from Eluktronics or to any product that has been damaged or rendered nonconforming:

    • As a result of accident, misuse, or abuse
    • By the use of parts not manufactured or sold by Eluktronics
    • By modification of the product
    • As a result of service by anyone other than Eluktronics
    • Use in applications not conforming to the environmental or operating specifications for the product
    • Shipping damage due to inadequate packaging by the customer in sending product to Eluktronics for upgrades or repair
    • Customer induced damage, whether accidental or deliberate, due to unusual physical, electrical, or electromagnetic stress including, but not limited to, electrical surges and/or power failures

Under no circumstances will Eluktronics be liable for damages, lost revenue, lost wages, or any other incidental or consequential damages arising from purchase, use or inability to use product, even if Eluktronics has been advised of the possibility of such damages.

 

Product Returns & Repairs

You must obtain an RMA before returning products to Eluktronics. A tracking number is required and utilized for validation. Use a shipping method requiring tracking & our signature if valued over $250, for your protection, and pack the product securely. Do NOT use a standard envelope, as postal mailing machines will frequently damage the module or cause it to rip out of the envelope. Eluktronics will not be responsible for lost packages or items in transit to facility.

 

Compatibility

For your convenience, Eluktronics offers a 30 day compatibility warranty. It is the consumer’s responsibility to operate the memory product in their system to verify compatibility within the 30 day period. If an incompatibility issue occurs, consumers who purchased the product may return the product at their expense after receiving RMA from Eluktronics. Any expenses incurred by Eluktronics to fulfill the order will be deducted from the refund.

 

1.2 - Solid State Drives

Eluktronics, ("Eluktronics") warrants that products purchased from Eluktronics ("Product"), when properly installed, will be free from substantial defects in material and workmanship, and will substantially conform to Eluktronics's specifications for whichever of the following occurs first commencing on the purchase date from Eluktronics:


A period of THREE years from purchase date

                                    -OR-

Maximum Total Bytes Written (TBW) to flash by capacity as shown below:

128GB raw capacity- 58.5 Terabytes (TBW)
256GB raw capacity- 117 Terabytes (TBW)
512GB raw capacity- 234 Terabytes (TBW)
1024GB raw capacity- 468 Terabytes (TBW)

If the Product, which is the subject of this Limited Warranty, fails to conform to the above warranty during the warranty period, Eluktronics, at its option and sole discretion, will repair or replace the Product with another product (where the replacement product is an equivalent product at the time a claim for warranty service is made to Eluktronics under this Limited Warranty).  Credit will only be issued if a “like” replacement is not available.  The credit price will be the lower of the purchase price or the current market value at the time a claim for warranty service is made to Eluktronics under this Limited Warranty.  The customer is responsible for return freight and product packaging; Eluktronics is responsible for freight charges in the shipment of RMA product to the customer and appropriate product packaging.  The Limited Warranty will extend to Product which is repaired or replaced for the balance of the applicable period of the original warranty or thirty (30) days from the date of return shipment from Eluktronics of a repaired or replacement Product, whichever period is longer.  This warranty does not extend to any product not purchased from Eluktronics nor to any product that has been damaged or rendered nonconforming:

    • As a result of accident, misuse, or abuse.
    • By the use of parts not manufactured or sold by Eluktronics.
    • By the modification of the product.
    • As a result of service by anyone other than Eluktronics.
    • Use in applications not conforming to the environmental or operating specifications for the product.
    • Shipping damage due to inadequate packaging by the customer in sending product for repair or upgrade.

Customer induced damage, whether accidental or deliberate, due to unusual physical, electrical, or electromagnetic stress including, but not limited to, electrical surges and/or power failures.

 

Calculation of Storage Device Capacity

Major manufacturers (including Eluktronics) who produce storage media commonly define one megabyte as one million bytes. This definition causes a discrepancy when calculating large storage capacities because there are 1,024 bytes per kilobyte, 1,024 kilobytes per megabyte in the mathematical calculation. There is also a small percentage of space occupied by system files, further reducing the capacity for data storage. Final capacity is also affected by formatting (it will change slightly based on cluster size). As a result the device capacity that may be utilized by the end user to store data will be less than the amount advertised.

 

1.3 - Laptops & Notebooks

This Eluktronics Hardware Limited Warranty gives you, the customer, express limited warranty rights from Eluktronics, the manufacturer or reseller of other PC brands, for the duration specified on the product description page.

Eluktronics offers complimentary technical support by phone or e-mail for three years without a fee for the duration of the advertised or selected warranty. Thereafter, there may be an additional service fee for Eluktronics phone support while other support methods—including e-mail or Eluktronics Support website —are available without charge for the life of the product.

This Eluktronics Limited Warranty applies only to Eluktronics-branded or installed Eluktronics hardware products sold by Eluktronics or an Authorized reseller of Eluktronics-branded hardware products. The term “Eluktronics Hardware Product” is limited to the hardware components and required firmware. The term “Eluktronics Hardware Product” DOES NOT include software applications or programs, non-Eluktronics products, or non-Eluktronics branded peripherals. To the extent permitted by local law, all non-Eluktronics products or non-Eluktronics branded peripherals external to the Eluktronics Hardware Product—such as external storage subsystems, displays, printers, and other peripherals—are provided “AS IS” and are not covered by this Eluktronics Limited Warranty. However, non-Eluktronics manufacturers and suppliers or publishers may provide their own warranties directly to you. An Eluktronics branded peripheral or other Eluktronics branded product not covered by this Eluktronics Limited Warranty also may be covered by the Eluktronics Limited Warranty for that particular Eluktronics-branded peripheral or product.

To the extent permitted by local law, Eluktronics guarantees that it will repair, replace, or refund, at Eluktronics' option, an Eluktronics Hardware Product that manifests a defect in materials or workmanship during the Limited Warranty Period, if you, the end-user customer, provides Eluktronics with notice of a defect in your Eluktronics Hardware Product during the Limited Warranty Period. Eluktronics obligation under this Eluktronics Limited Warranty, at its option, to repair, replace, or provide a refund for an Eluktronics Hardware Product that manifests a defect in materials and workmanship ceases upon the expiration of the Limited Warranty Period.

The Limited Warranty Period starts on the latter of the date of purchase or receipt from Eluktronics or from the date Eluktronics or, if applicable, an Eluktronics authorized service provider completes installation. Your dated sales invoice, showing the date of purchase of the Eluktronics Hardware Product, is your proof of the purchase date unless Eluktronics or your authorized reseller informs you otherwise in writing. You will be required to provide proof of purchase as a condition of receiving warranty service. Warranty service indicated here reflects base level warranty offerings. Enhancements to the base warranty may be included with your Eluktronics Hardware Product. For current warranty information, contact Eluktronics or go to Eluktronics.com. Some states or countries do not allow the following exclusions or limitations, so these exclusions and limitations may be limited in their application to you.

ELUKTRONICS MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND, TO THE EXTENT PERMITTED BY LAW, ELUKTRONICS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS ELUKTRONICS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, ELUKTRONICS DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS OR THE EXCLUSION OR LIMITATION OF PARTICULAR TYPES OF DAMAGE, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS, DISCLAIMERS OR LIMITATIONS OF THIS ELUKTRONICS LIMITED WARRANTY MAY NOT APPLY TO YOU. TO THE EXTENT THAT THIS ELUKTRONICS LIMITED WARRANTY OR ANY PART OF IT IS INCONSISTENT WITH LOCAL LAW, THIS ELUKTRONICS LIMITED WARRANTY OR THE CORRESPONDING PART SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.

An Eluktronics Limited Warranty is applicable ONLY in the countries which it provides sale and support of their products (currently United States of America).

You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your Eluktronics Hardware Product is required due to the manifestation of a defect in materials and workmanship within the Limited Warranty Period. Eluktronics will, at its option, repair or replace any component or hardware product that manifests a defect in materials or workmanship during the Limited Warranty Period if Eluktronics receives notice from you, the end-user customer, of the manifestation of such a defect during the Limited Warranty Period. Unless otherwise stated, and to the extent permitted by local law, new Eluktronics Hardware Products may be manufactured using new materials or new and used materials functionally equivalent to new in performance and reliability. To the extent consistent with local law, (a) Eluktronics Hardware Products presented for repair may be replaced by Eluktronics Hardware Products of the same type rather than being repaired; (b) parts may be used to repair Eluktronics Hardware Products; and (c) replaced or repaired Eluktronics Hardware Products will be functionally equivalent in reliability to original products that have been discontinued. Unless otherwise expressly required by local law, if these replaced or repaired Eluktronics Hardware Products or parts manifest a defect in materials or workmanship (1) during the ninety (90) days following their repair and/or replacement, or (2) during the remainder of the Limited Warranty Period of the Eluktronics Hardware Product they are replacing or in which they are installed, Eluktronics warrants that it will again repair or replace these Eluktronics Hardware Products or parts.

 

All component parts or hardware products removed under this Eluktronics Limited Warranty become the property of Eluktronics unless otherwise stipulated by applicable local law. In the unlikely event that your Eluktronics Hardware Product has recurring failures or Eluktronics determines it is unable to repair or replace the Eluktronics Hardware Product, Eluktronics, at its option, may elect to provide you with (a) a replacement unit selected by Eluktronics that is the same or functionally equivalent to your Eluktronics Hardware Product in performance or (b) to give you a refund or credit of your purchase price instead of a replacement. To the extent permitted by local law, this is your exclusive remedy for defective products.

Barebone Laptop Disclaimer

Eluktronics offers Eluktronics branded desktop and laptop chassis with options of hardware which is guaranteed for the length of the warranty included.  However, when you opt to purchase a PC without genuine and pertinent hardware such as software including the operating system & license or hardware including processor, RAM (memory), solid state disk (SSD) or hard disk drive (HDD), you assume full responsibility in the event of any damage or loss.  If a barebone Eluktronics product is determined to have a failure or damage which is caused from improper installation, unauthorized parts or tampering of hardware including but not limited to the cooling system, it will not be covered under warranty.

 

Displays, Dead Pixel & Bright Dot Policy

Eluktronics abides by the ISO (International Organization for Standardization) 13406-2 regulation which allows up to two dead pixels of faults per million pixels on a respective panel unless a custom pixel policy is selected by customer.  Eluktronics offers custom options of panel protection to be free from dead pixels or bright dots for 30 days, 90 days or 1 full year from the date of receipt.  For purchases completed on external marketplaces, a 30 day no-dead pixel or bright dot guarantee is included free of charge.  Dead pixel protection only applies towards new merchandise, specifically purchased from Eluktronics or an authorized Eluktronics reseller.  After the respective pixel policy has expired, only lines in a panel, loss of proper function of the display or tinting in specific areas will be covered under warranty.  Anything determined to have taken place from customer damage or acts of God will not be covered.*

*Subject to inspection & determination by Eluktronics for cause of issue. 

 

Rechargeable Batteries

This Eluktronics Hardware Product may include an internal rechargeable battery that is not user accessible and must be replaced by Eluktronics or an Eluktronics authorized service provider. The internal rechargeable battery is covered by this limited warranty as a standard component of the Eluktronics Hardware Product and is covered for the same period of time, unless otherwise specified in this Eluktronics Limited Warranty.

 

This Eluktronics Hardware Product may include a rechargeable battery that is designed to be removed and replaced by the user. Eluktronics warrants that it will provide a replacement battery if the battery manifests a defect in materials or workmanship during the one (1) year period from the date of purchase of the Eluktronics Hardware Product in which the battery is installed, unless otherwise specified in this Eluktronics Limited Warranty.

 

As with all batteries, the maximum capacity of any battery included in the Eluktronics Hardware Product will decrease with time or use, and battery cycle life will vary depending on product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. Accordingly, a decrease in maximum battery capacity or battery cycle life is not a defect in materials or workmanship, and this Eluktronics Limited Warranty does not cover changes in battery capacity or battery cycle life. To the extent permitted by local law, the battery is only warranted against defects in materials or workmanship resulting in failure of the battery to operate for the duration of the Limited Warranty Period for the battery as specified above or in the event that the battery cycle life exceeds the battery rated cycle count, whichever comes first, unless otherwise specified in this Eluktronics Limited Warranty. To determine whether your battery has had a warranted failure, you may be required to run a diagnostic test with Eluktronics.

 

EXCLUSIONS

ELUKTRONICS DOES NOT WARRANT THAT THE OPERATION OF ELUKTRONICS HARDWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. ELUKTRONICS IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE ELUKTRONICS HARDWARE PRODUCT.

This Eluktronics Limited Warranty does not apply to expendable or consumable parts, with the exception of certain rechargeable batteries as specified above, and does not extend to any Eluktronics Hardware Product from which the serial number has been removed or that has been damaged or rendered defective

  • as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;
  • by operation outside normal usage parameters
  • by software, interfacing, parts or supplies not supplied by Eluktronics;
  • by improper site preparation, maintenance or environmental conditions that do not conform to Eluktronics's site specifications;
  • by virus, infection, worm, or similar malicious code not introduced by Eluktronics;
  • by loss or damage in transit;
  • by modification or service by anyone other than Eluktronics or an Eluktronics authorized service provider; or
  • by improper installation of end-user replaceable Eluktronics or Eluktronics approved parts if available for your Eluktronics Hardware Product in the servicing country or region.

Any Eluktronics Hardware Product found to be overclocked after delivery from Eluktronics will be excluded from the terms of this Limited Warranty other than damaged or defective components where the damage or defect is found to be unrelated to the overclocking.

Eluktronics is not responsible for any interoperability or compatibility issues that may arise when

  • products, software, or options not supported by Eluktronics are used;
  • configurations not supported by Eluktronics are used; or
  • parts intended for one system are installed in another system of different make or model.

 

IT IS ALWAYS RECOMMENDED TO MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR SOLID STATE DRIVE, HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY ELUKTRONICS HARDWARE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY LOCAL LAW, ELUKTRONICS IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO THE EXTENT PERMITTED BY LOCAL LAW, ELUKTRONICS IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY ELUKTRONICS WHEN THE ELUKTRONICS HARDWARE PRODUCT IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY BE LOST DURING REPAIR.

© Copyright 2017 Eluktronics, Inc.

All rights reserved. The information contained herein is subject to change without notice. Eluktronics is a registered trademark of Eluktronics, Inc.  All other trademarks and service marks are the property of their respective owners. The only warranties for Eluktronics products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Eluktronics shall not be liable for technical or editorial errors or omissions contained herein.