Payment Verification Policy
All orders are subject to Eluktronics verification procedure. This means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and ship-to information are correct. This process will cause delays on an order. It is best to checkout via the optional Paypal Express Checkout feature if you intend to utilize a different shipping address than your billing.
Please be certain your contact information is correct as ANY order with an invalid phone number will be cancelled.
If your order requires verification, we will advise you by phone or order status update. If a payment is flagged by our fraud team, a copy of a drivers license or legal form of ID (front and back) may be required to process the order.
We regret that this is necessary, but it is designed to protect the card owner as well as Eluktronics Inc.
Eluktronics reserves the right to decline or cancel orders at any time. If a payment has been processed, the full amount will be refunded to the original payment method in such case.