Please hold on to all of your packaging. Eluktronics packages each order securely in an extra box for the security of your contents. The manufacturer box for a PC is designed to specifically secure your parts from moving, but the extra box we include adds an extra layer of protection. In the event of a return or warranty assistance which requires hardware repair, the packaging is required. If you've disposed of the exterior shipping box another must be utilized. Our shipping department will decline any package that arrives in just the manufacturer box as it's likelihood of being damaged in transit has increased significantly and we will not be held responsible.
You may return any item purchased from Eluktronics that is DOA aka "dead on arrival" or is still in unopened boxes, for a full refund or exchange within 30 days of delivery. For items returned for a reason such as no longer needed, these can be returned within 30 days however subject to a restocking fee. After 30 days, the warranty will be your option for assistance. If you run in to an issue, we'll be happy to resolve any issue you may have, but a return is no longer an option.
Eluktronics Inc. reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. As indicated above, the original packaging must be included with the return. If you've disposed of the manufacturer box, a customer fee of 5% of the purchase price will be assessed. Any missing items that was included with a PC (AC adapter,battery,discs) will result in a higher restocking fee.
Expedited processing and shipping fees will NOT be refunded in the outcome of ANY return. Those funds were utilized for the expedition of the order as per your request. Returned orders which received free shipping, will be refunded less the actual cost of the shipment unless the product is confirmed DOA.
When returning your item, please email the tracking number as this will be your return reference number. Please return the item to:
9 Albe Drive
Newark DE 19702
Eluktronics Inc. will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment.
Free economy domestic shipping within the continental US is included with each and every purchase at Eluktronics.com order and no minimum amount is required. Economy shipping method will vary and is at the option of Eluktronics. Standard shipping is provided via UPS Ground. PO Boxes, Alaska & Hawaii shipments will have additional fees assessed at a nominal fee. International shipping or shipping fees paid for delivery are non-refundable.
IMPORTANT: It is the customers responsibility (when located outside of the USA) to pay for shipping to our facility. We happily offer the option of pre-payment for a UPS label to ship back to our facility. This allows use of our negotiated rates to reduce costs.
Eluktronics Inc's liability for delivery shall cease, and all risk of loss or damage shall pass to customer upon delivery to carrier. Eluktronics Inc shall not be liable for any delay or failure to achieve any delivery or other date, all dates being estimates only. Customer may not cancel any order accepted by Eluktronics Inc or defer shipment of an accepted order without Eluktronics Inc's prior written approval.
All orders are subject to verification and processing of our credit department. If you've selected an expedited shipping option, it will not be utilized until the order has cleared. If a payment is considered high risk, Eluktronics may cancel the order at our discretion.